Privacy Policy
Our commitment to protecting your personal data and transparency in all our operations
Risk-based protection
Technical and administrative measures aligned with security best practices.
Guaranteed Rights
Access, correction, and portability guaranteed
Transparency
You always know how we use your data
LGPD Compliant
Compliance with Law 13,709/2018
1. Controller Identification
Vindula Internet Ltda.
CNPJ: 20.486.227/0001-04
Address: Avenida Paulista, 491
Bela Vista - São Paulo/SP
CEP: 01.311-909
Email: privacy@vindula.com.br
Phone: (11) 2626-8537
DPO: dpo@vindula.com.br
WhatsApp: (11) 94785-4875
2. Data Collected and Purposes
Registration Data
Full name, business email, CPF, phone, job title, and company
Purpose: Account creation and management
Legal basis: Contract performance (Art. 7, V, LGPD)
Browsing Data
IP address, access logs, cookies, and session data
Purpose: Security and experience improvement
Legal basis: Legitimate interest (Art. 7, IX, LGPD)
Communication Data
Messages, support tickets, and service history
Purpose: Support and service delivery
Legal basis: Contract performance (Art. 7, V, LGPD)
System Usage Data
Usage metrics, preferences, and personalized settings
Purpose: Personalization and continuous improvement
Legal basis: Contract performance (Art. 7, V) and/or legitimate interest (Art. 7, IX), depending on the platform usage context.
3. Your Rights (Art. 18 LGPD)
LGPD grants you several rights regarding your personal data. You may exercise any of them by contacting our DPO.
Confirmation
Know whether we process your data
Access
Obtain a copy of your data
Correction
Correct inaccurate data
Deletion
Delete unnecessary data
Portability
Transfer data to another service
Revocation
Withdraw consent given
4. Data Sharing
When we share your data:
- • With infrastructure partners: AWS, Google Cloud, Cloudflare (hosting and security)
- • By legal obligation: When required by law or court order
- • With your consent: For specific integrations you authorize
Important: We never sell your data to third parties.
5. Security and Protection
Technical Measures
- ✓ Encryption and access controls appropriate to risk
- ✓ Authentication and credential management per internal policies
- ✓ Logical segregation of environments and data
- ✓ Monitoring and incident detection
- ✓ Backup and recovery based on criticality
Organizational Measures
- ✓ Training and awareness on privacy and security
- ✓ Information security and data governance policies
- ✓ Incident management and continuity processes
- ✓ Contracts with data protection clauses
- ✓ Impact assessments when applicable
6. Data Retention and Deletion
Retention Period
We keep your data for the period necessary to fulfill processing purposes and legal, contractual, and regulatory obligations, and we delete or anonymize it when no longer needed.
Data Deletion
You can request deletion of your data at any time via dpo@vindula.com.br. We will delete your data except when there is a legal obligation to keep it.
Note: Financial and tax data are kept for 5 years under tax law.
7. Cookie Policy
We use cookies to improve your experience, analyze traffic, and personalize content.
8. Contact and Rights Requests
Data Protection Officer (DPO)
E-mail: dpo@vindula.com.br
LGPD Portal: vindula.com.br/lgpd
Address: Avenida Paulista, 491 - Bela Vista, São Paulo/SP
National Data Protection Authority
If you have questions or complaints, you can also contact ANPD:
www.gov.br/anpdVindula Internet Ltda.
Last updated: January 19, 2026
Version: 2.0