Engagement increase (template)
Template in preparation. No public metrics until final validation.
Context
Multi-unit company with operational and administrative teams, fragmented communication and low participation.
Problem
Official content was lost in parallel channels with little clarity on reads and pending items.
Approach
Scope-guided implementation with defined audiences, segmented communication, and structured knowledge base.
Governance and evidence
Mandatory reading applied only to critical content, with pending tracking by audience.
What changed
Communication became centralized, with clearer visibility on what is official and who needs to read it.